Frequently Asked Questions

My account

Opening an account gives you access to the free services on all Indigo Publications websites (Africa Intelligence, Intelligence Online and La Lettre A):
  • A free issue
  • A selection of free articles
  • New editions' summaries
  • Keyword notifications to follow people or topics of interest to you

> Create an account

You need a valid email address and password to open an account. Additional information such as your name and address will also be requested if you open an e-wallet or take out a subscription.

We promise to protect all personal information that you communicate to us when you navigate on our site and not to distribute it to partners or external service providers.

> Consult our confidence charter

Just enter your email and password in the login area at the top right hand of the page or under “Already have an account?”. Once you have been logged in, your name or email address will appear in the “My account” bar at the top of the page.

If you would like to delete your account, please send us a request to our customer services department

> Contact Customer Services

MY KIOSK

Under “My Kiosk” you can personalise what information you see based on your areas of interest (keyword notifications, summaries, suggested reading).

Subscribers can also manage what emails they wish to receive as part of their subscription (breaking news, notifications for new articles, a daily summary, etc.).

> My Kiosk

You will receive email notifications every time an article on your topic of interest is published on our websites. This service is completely free of charge.

> Create a notification

There are four ways to set up a notification:

  • Keyword mentioned in an article: select which keywords interest you and click on “Set up a free notification”.
  • Search result: after making a search, click on “Set up a free notification for this search".
  • Running story: after reading an article part of a running story click on “Set up a free notification for this theme”.
  • Personal choice: name your own title, keywords, country or publication for your notification.

Feel free to set up several notifications depending on your areas of interest: the more defined your criteria are, the better your search results will be.

You can modify or cancel your notifications, summaries and suggestions from your “My Kiosk” space.

> My Kiosk

Unsubscribing from an email does not automatically unsubscribe you from all the other publications. You can manage your email services from the other publications from your “My Kiosk” space.

> My Kiosk

CONNECTION

This option enables you to be recognised immediately when you navigate on our site without having to enter your login details. You can opt to automatically login when you connect.

For security reasons, we advise you not to activate this option on a public or shared computer.

If you have simply misplaced your password, you can ask to reset on the website.

> Forgotten password

You can change your login details (email address and password) in your “My Account” space.

> Change my login details

Our content is available to subscribers or on a pay-per-article basis. There are two ways to access content:
  • Take a yearly subscription to have access to all content and services (all new issues, unlimited access to our archives, breaking news stories, etc.);
  • Open an e-wallet (prepaid account) to buy individual articles

> Our offers

Try erasing your cookies and then refresh the page (F5 or Ctrl + R). If the problem persists, please contact our technical support service

> Contact technical support

subscription

There are two types of subscription plans available based on what type of structure you are, how many readers might use the service and how you wish to use our publications:
  • Multi-reader subscriptions: for organisations that need to share information to run smoothly. Heavily discounted prices as the number of readers goes up.
  • Individual subscription: for individuals or executives who read our publications for personal use.

> See our subscription plans

Prices vary depending on your organisation, the number of potential readers and how you plan to use our content.

To find out what offer best suits your needs, you can ask for a quote online.

> Ask for a quote

We only offer annual subscriptions.
We do not offer trial subscriptions. Nevertheless, to get a better idea of our editorial policy and publications you can access a selection of free articles and download one free issue.

> Access the free section

You can subscribe or request a quote online.

> Subscribe online

> Request a quote

You can renew all your subscriptions on line as they come up to expiration from your "My Account" space. This option is available for six months after your subscription expiry date.

After this date, please contact customer services.

> Renew my subscription

> Contact customer services

To make changes to your subscription plan, please contact customer services.

> Contact customer services

You can see and/or print your invoices in your “My account” space.

> My invoices

You can only access articles to which you have subscribed. A subscription to the French edition does not give you access to the English edition and vice-versa. To consult an article from another publication, you must subscribe to the publication or credit your e-wallet. As a subscriber, you get a reduction of 15% on articles not included in your subscription.

> Subscribe

> Credit my e-wallet

It is possible your subscription has ended or has been suspended. You can check on your subscription at any time in your account.

> View all my subscriptions

Your subscription may have expired or been suspended. You can check the status of your subscription at any time by going into your “My account” space.

If your subscription is still activated, we suggest that you consult your junk mail folder as certain mailbox providers filter emails with attachments.

If you are having problems receiving emails, you can download your publication online

> See the status of my subscriptions

> Manage my email services

> Access the latest editions

To open PDF files, you need to have a version of Adobe Reader more recent than 8. Messages reading “An error has occurred while opening this file” or “Your file is damaged” mean that you must update your version of Adobe Reader.

> http://get.adobe.com/fr/reader/

E-wallet

The e-wallet is a prepaid account which allows you to view or download any paying content on all Indigo Publications sites when and how you often you like. Credit your e-wallet by bankcard or PayPal, with a minimum of EUR 30 (USD 30/GBP 30). Your credit will be immediately available, and without any time limit, on Africa Intelligence, Intelligence Online and La Lettre A.

> Credit my e-wallet

Prices are indicated per article and your e-wallet balance will be updated each time you make a purchase.

  • Focus piece: EUR 18 / USD 23.4 / GBP 18
  • Spotlight: EUR 9.6 / USD 12.5 / GBP 9.6
  • Article: EUR 6.0 / USD 7.8 / GBP 6.0
  • Brief : EUR 2.8 / USD 3.6 / GBP 2.8
  • Intelligence Online PDF issue: EUR 65 / USD 85 / GBP 65
  • Insiders series: from EUR 46 / USD 60 / GBP 46

If you are subscribed to one of our publications receive a 15% discount on the editorial content of all of Indigo Publications' sites.

We require your account holder name, valid email address and billing address to issue invoices. You may be asked to provide an intra-community VAT number.

There is no expiry date for your e-wallet or the balance it contains.

Once you have purchased an article or document you can access it indefinitely. You can consult or download them at any time under “My Articles”.

> My Articles

Payments

Subscriptions must be paid with 30 days upon receipt of your invoice. Your subscription will be temporarily suspended in the event of a late payment until the full invoice has been paid. If you hold several subscriptions, failure to pay any one of these within the given period will suspend your other subscriptions until receipt of the unpaid amount.

We accept payment in euros (EUR), American dollars (USD) and pounds sterling (GBP) by the following methods:

  • Credit card: Visa | American Express (only in EUR or USD) | Mastercard
  • Wire transfers (the client must meet any charges imposed by his/her bank)
  • PayPal
  • Checks made out to Indigo Publications

> Contact customer service

We use the secure CM-CIC [email protected] payment system. It checks the card number with the banking system and advises our site whether or not the card is valid.
You have the possibility to register a bank card in order to save time on your next purchases on our websites. Their details are stored by the secure CM-CIC [email protected] payment system. With each purchase via this payment interface, you can manage your means of payment: deletion or addition of a bank card.
You can of course refuse this pre-registration and enter your card number with each purchase.
At no point do we have access to your bank card details.

Reasons related to dropouts or input errors:

  • You left the online payment system without validating your transaction
  • You have entered your card number and this message appears: "This type of card is not accepted by Indigo, please enter a new card", caution: the number you've just filled out is incorrect.
  • You have entered your card number, expiry date and security code. The authentication of your payment is successful and yet your payment is refused, caution: the expiry date and/or the security code is mistaken.
  • You have used your American Express card to pay in GBP: please note that we do not accept this type of card in this currency.

We invite you to check the information above-mentioned and to repeat your transaction.

Reasons related to your banking contract:

  • Your card’s weekly or monthly maximum has been exceeded.
  • The amount of your purchase is higher than the amount authorized by your bank for online purchases.
  • Your bank card does not allow you to make purchases on a foreign website.

We suggest you contact your bank to identify and solve the problem.

To avoid fraud, some banks set up an additional security code to validate online purchases so as to confirm that the user of the card is the holder. For more information on this, we suggest you contact your bank.

INTELLECTUAL PROPERTY

The Africa Intelligence, Intelligence Online and La Lettre A publications are the exclusive property of Indigo Publications. All their content is protected under French and international copyright and intellectual property law.

Subscription to an individual or multi-reader license and the opening of an e-wallet involves no transfer of any intellectual property rights whatsoever to the Client (the term Client means any beneficiary or administrator of a Subscription, Licence or E-Wallet).

> Consult our general terms and conditions

To guarantee our independence and the quality of the information we provide, we have chosen to not accept any advertising and to not carry out any consultancy work. The viability of our sites directly depends on our capacity to finance our work from the sale of articles and subscriptions.

> Consult our confidence charter

It is strictly forbidden to retrieve any substantial part of Indigo Publication’s database.

The Africa Intelligence, Intelligence Online and La Lettre A archives are held in databases available to Subscribers within the framework of their Subscription, as well as e-wallet holders.

However, by virtue of the article L.342-1 of French Law No. 98-536 of 1 July 1998 transposing into the French Intellectual Property Code the EC Directive 96/6 of 11 March 1996, Indigo Publications forbids the “extraction, by permanent or temporary transfer, of all or a qualitatively or quantitatively substantial part of the content in a database to another medium, by any means or in any form whatsoever”.

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